Frequently Asked Questions (FAQ)
We provide a full range of 3D printing solutions including professional 3D printers, scanners, filaments, and accessories. Additionally, we offer custom design, consulting, and STEM education classes for individuals, schools, and businesses.
InnoAddi has offices and service centers in Delaware, Massachusetts, and New Jersey.
Yes, our expert technical support team is available via email and phone to assist with printer setup, troubleshooting, and maintenance.
Absolutely! We offer custom design and printing services tailored to your specific needs, whether for prototypes, manufacturing aids, or healthcare models.
We offer a wide range of filaments, including PLA, PETG, ABS, TPU, and specialty fiber-reinforced materials compatible with Bambu Lab and other industry-standard printers.
Our hands-on STEM classes focus on practical 3D design and printing skills for all ages, with flexible formats for schools, camps, and community groups.
Please refer to ourWarranty & Legal Information page for full details on product warranty, returns, and exchanges.
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We accept purchase orders for businesses and educational institutions; contact us to apply for net 30 payment terms or learn more.
Use our contact form or emailinfo@innoaddi.com; lisa@innoaddi.com with your requirements, and a representative will assist you promptly.
Our Standard Shipping typically delivers within3–10 business daysonce the item isin stock. Please note that stock levels can change quickly, and availability may occasionally be unpredictable. If any delays occur, we will notify you right away.
Yes, you can request a cancellation, but please note that cancellations after payment before delivery may incur a non-refundable processing fee. This fee covers costs charged by our payment provider, which are not returned to us, even if your order is canceled.
Yes! We can upgrade your shipping to express service upon request. Please contact us before placing your order for a quote.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
