FAQ

Frequently Asked Questions (FAQ)

1. What products and services does InnoAddi offer?

We provide a full range of 3D printing solutions including professional 3D printers, scanners, filaments, and accessories. Additionally, we offer custom design, consulting, and STEM education classes for individuals, schools, and businesses.

2. Where are your locations?

InnoAddi has offices and service centers in Delaware, Massachusetts, and New Jersey.

3. Do you offer technical support?

Yes, our expert technical support team is available via email and phone to assist with printer setup, troubleshooting, and maintenance.

4. Can you help with custom 3D printed parts?

Absolutely! We offer custom design and printing services tailored to your specific needs, whether for prototypes, manufacturing aids, or healthcare models.

5. What types of filaments do you supply?

We offer a wide range of filaments, including PLA, PETG, ABS, TPU, and specialty fiber-reinforced materials compatible with Bambu Lab and other industry-standard printers. 

6. How does your STEM education program work?

Our hands-on STEM classes focus on practical 3D design and printing skills for all ages, with flexible formats for schools, camps, and community groups.

7. What is your warranty and return policy?

Please refer to our Warranty & Legal Information page for full details on product warranty, returns, and exchanges.

8. How can I stay updated on new products and promotions?

Subscribe to our newsletter or follow us on social media for the latest updates, special offers, and events.

9. Do you accept purchase orders and provide net 30 payment terms?

We accept purchase orders for businesses and educational institutions; contact us to apply for net 30 payment terms or learn more.

10. How do I get a quote for bulk or custom orders?

Use our contact form or email info@innoaddi.com; lisa@innoaddi.com with your requirements, and a representative will assist you promptly.