Term of use
Terms & Conditions
General Information
These Terms constitute the entire agreement between you and INNOADDI, Inc. (“Company”). If any provision is found invalid, the remaining terms remain enforceable. Claims relating to the Site must be filed within one year.
Questions: info@innoaddi.com.
Email communication does not constitute legal notice.
Use of the Site
Access to www.innoaddi.com (“Site”) is conditioned on compliance with these Terms. If you do not agree, discontinue use immediately.
Modifications
The Company may update these Terms at any time. Continued use of the Site signifies acceptance of any revisions. Please check this page periodically.
Privacy
Your use of the Site constitutes consent to our Privacy Policy. Review the current version at www.innoaddi.com.
E-mail & Text Communications
We may retain emails you send and combine them with other data. We may confirm email opens if supported by your device.
By opting in to texts, you consent to receive promotional and cart-abandonment messages. Message frequency varies. Text “STOP” to opt out. Standard carrier rates may apply. We are not responsible for carrier charges.
Information from Other Sources
We may receive information from third parties and add it to our records.
Prohibited Use
You agree not to:
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Interfere with Site operations
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Impersonate others
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Upload harmful, unlawful, or infringing content
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Use the Site for unsolicited advertising or chain messages
Unauthorized use may result in legal action.
Product Availability
Inventory may change without notice. Some items may become unavailable after purchase. If this occurs, we will offer alternatives, backorder options, or a refund.
For urgent orders, please contact us before purchasing.
Preorder delivery times and prices are estimates and may change. Cancellations incur non-refundable platform fees.
The Company reserves the right to cancel orders due to pricing errors; full refunds will be issued when applicable.
Use & Monitoring
We may monitor, edit, or remove Site content at any time. By using the Site, you consent to such actions.
Posting Content
Any content submitted to the Site is considered non-confidential. By posting, you grant the Company the right to use the content for any purpose without compensation. You represent that you own or control the rights to the content.
Payments
You agree to pay all fees and applicable taxes for purchases. We may store payment information and may refuse or cancel orders at our discretion.
Trademarks & Copyright
INNOADDI trademarks and logos are protected by law. Use requires written permission.
All Site materials are protected by copyright. Downloaded materials are for personal, non-commercial use only and must retain all notices.
Commercial Use
Reproduction or redistribution for commercial purposes requires written permission.
FOB Policy
Products are shipped FOB Origin. The buyer is responsible for any loss or damage during transit and must file related insurance claims.
If a package is refused and returned, the buyer is responsible for return shipping costs.
External Links
We are not responsible for content on third-party websites.
Disclaimer
The Site and materials are provided “as is” without warranties of any kind. The Company is not liable for damages arising from use of the Site.
Indemnification
You agree to indemnify the Company against claims arising from your use of the Site.
Order Validation
We may validate, limit, or reject orders without notice. Rejected orders will be refunded.
Applicable Law
These Terms are governed by Delaware law. Claims must be filed in Dover, Delaware.
Trademark Notice
InnoAddi is a registered trademark of InnoAddi Inc. All rights reserved.
Privacy Policy
Introduction
INNOADDI, Inc. (“Company,” “we,” “us”) provides this Privacy Policy for www.innoaddi.com. It applies to users within the United States.
Definition of Personal Information
Personal Information includes data enabling physical or online contact, such as name, address, email, and phone number.
Information We Collect
Automatic Information: device type, browser, IP, and server details. Anonymous unless combined with Personal Information.
Cookies: used to recognize users, track visits, process orders, and personalize experience. Disabling cookies may limit functionality.
Information You Provide: information from forms, orders, and profiles, including contact and billing details. We do not store or share complete credit card numbers, except through secure merchant processors.
Emails & Texts: emails may be stored; text messaging requires opt-in, and you may opt out at any time.
Other Sources: third-party information may be added to your records.
How We Use Your Information
To process orders, communicate with you, provide promotions, improve our services, and develop new products.
Sharing Your Information
We may share Personal Information with trusted service providers.
Information may be disclosed to comply with legal processes or protect our rights.
We do not share full credit card details.
Security
We implement reasonable measures to protect Personal Information, but no system is 100% secure.
Protect your login credentials and notify us of unauthorized access.
External Links
We are not responsible for third-party websites.
Children
Users under 13 may not register or submit Personal Information.
Public Forums
Information shared in public areas of the Site becomes public.
Revisions
Your use of the Site is governed by the most current version of this Privacy Policy and our Terms. California users are subject to California privacy law provisions.
Contact
Questions: info@innoaddi.com
Updates
We may update this policy at any time. Changes are effective upon posting.
Effective Date
This policy is effective as of the date of posting.
Return Policy
General Returns
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30-Day Return Window
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Faulty Items: eligible for return or exchange within 30 days
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Non-Defective Items: subject to a 15% restocking fee
Product-Specific
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3D Printers & Accessories: subject to manufacturer policies
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Kits: must be new and unopened
Return Requirements
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Items must be in original condition with all parts and accessories
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Original packaging must be retained for the warranty period; replacement packaging fees may apply
Process
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RMA required before sending returns
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Processing time: 7–10 business days
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Refunds issued to the original payment method or store credit if unavailable
Chargebacks
Filing a chargeback without contacting us first may result in denial of future purchases or legal action.
Delivery confirmation is considered proof of fulfillment.
Stock Availability
Due to variable inventory levels, some items may be out of stock or subject to price changes. Customers may choose to wait, accept a substitute, or receive a refund.
Customs & Import Fees
Customer is responsible for any applicable customs duties, taxes, or import fees. Abandoned shipments are not refundable.
Other Policies
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Customer pays return shipping
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Claims for shortages or damages must be submitted within 5 calendar days of delivery
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Shipping charges are non-refundable for canceled orders
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Custom orders may include processing fees
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Clearance items: all sales final
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Refurbished machines include a minimum 6-month warranty
Price Protection
Store credit issued for price differences if purchased within 7 days before a sale.
Contact
RMA requests: info@innoaddi.com
Warranty Statement
Coverage
Warranty applies to:
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Damage or malfunction not caused by customer misuse
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Manufacturing or workmanship defects
3D printed parts and motors include a 7-day warranty.
If damage is due to non-quality issues, the cost of replacement parts will be charged.
Warranty Exclusions
Warranty does not apply if:
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Proof of purchase cannot be provided or is suspected of tampering
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The warranty period has expired
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Unauthorized modification or firmware changes occur
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Damage occurred during shipping and was not reported upon delivery
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Incorrect installation or improper use
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Damage caused by natural disasters or external forces
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Use outside of specified operating conditions
Purchase Order & Check Payment Policy
Eligibility
We accept Purchase Orders from verified educational institutions, nonprofits, and approved organizations. Please send us your tax-exempt certificate if applicable.
POs must be on official letterhead and include a valid PO number.
Order Processing
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Orders processed after PO verification
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A 50% deposit may be required depending on order type
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Check payments may need to clear before shipment
Payment Terms
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Standard terms: Net 30
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Late payments incur a 5% monthly fee
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Non-payment beyond 60 days may result in cancellation and legal action
Cancellations & Refunds
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POs cannot be canceled once processing begins
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Failure to pay may result in withholding future orders
Fraud Prevention
We verify all POs directly with the issuing institution.
Orders ship only after PO authenticity and payment details are confirmed.
